Good Communication Skills are essential. Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of your interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in business, you have to communicate well. To be a good manager, you have to communicate exceptionally well. This course will highlight on key essentials for becoming a more effective communicator. On the other hand, it is not what you say but how you say it. If you make better presentations, you normally get the juicier projects! It makes people pay attention to your message and enjoy listening to your speech. You can advance in your career rapidly with effective presentation skills. It is good to acquire the necessary art of convincing and inspiring an audience to take action. This workshop will build the current skills in the techniques of making an influential, convincing and successful presentation.
The importance of effective communication at work and the effects of poor communication
The stages in communication: sender -encoding – transmission – decoding - receiver
Possible barriers to communication and methods to overcome them
Ways to ensure effective communication in the workplace
Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
Active listening skills
Significance of non-verbal communication and body language
Techniques of face-to-face and indirect communication, and when each is appropriate
How to use feedback to check effectiveness of communication?
How to assess and develop own communication skills through feedback and reflection
The importance of delivering professional presentations
Selection of relevant information content
How to plan and prepare effectively for briefings (account for Purpose; Audience; Content; Form)
The value of various methods of data presentation – tables, graphs, charts, diagrams
Prepare visual aids to support briefing or presentation
Formal and informal presentation skills including platform techniques and visual aids
Use of feedback to check understanding
How to evaluate briefings/presentations?
Practical presentation delivery from each candidate
Final assessment checks for award qualification
Developing awareness of how you create an impact
Understanding how communication dynamics work
Knowing what already works about you
Developing skills as a leader and presenter
Creating clear, compelling key messages
Challenging what you currently do as a communicator
Developing excellent listening behaviors
Exploring influencing skills
Dealing with difficult messages and handling crises
Gaining practical presenting tools and techniques
Managing nerves
Making an Impact as a presenter
Coaching sessions (one-to-one)
Building confidence and more confidence
Apply the 4 P’s of Persuasive Presentations – Plan, Prepare, Practice and Present
Organize the information to be presented in a logical format, which is concise and audience focused
Present information in an illustrative, engaging and in a three-dimensional way
Keep to time
Manage body language to look confident, approachable and passionate
Know how to use the voice to entertain and project energy
Prepare (or get someone else to prepare) relevant visuals, which are easy to see and understand
Use bridging techniques to manage difficult questions and objections
Be conclusive with a clear call for action
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