This program is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organizations.
Collecting overdue customer invoices more effectively
Debtors Ledger Questionnaire to assess office procedures and identify gaps in the system
Strategy to reduce the current customer debt and making decisions on old outstanding invoices.
Contact customers in a systematic way using the overdue invoice strategy
Knowing when to make the first phone call or send the right letter out to the customer
Use a phone script and have knowledge of all the questions to ask an overdue invoice customer
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