Most important asset of any organization are its people. The growth and success of an organization depend on them. At the same time, the most important yet the most challenging responsibility is to manage people in your organization because of changing technologies, workforce, different cultures, attitudes, behavior, expectations and impact of global competition. People management skill is developed and improved with experience as you meet different people every day and everyone has different behavior towards a situation. this training course will help its participants understand the dynamics of human behavior and implement it in the organization to manage employees and management. It will teach you various strategies to improve recruitment, training, managing conflicts, motivating people, giving feedback and overall communication to manage people around you in the organization. you will be able to inspire people and improve their performance which will eventually lead to the overall improvement of the organization’s performance. This course covers a lot of case studies, theories and techniques which will guide you in every step of your career where you are required to manage people in your organization.
What is people management?
Why is people management needed in organizations?
Traditional people management theories
Modern people management theories
Importance of understanding employees as a leader
Behavioral Understanding of an individual
Understanding impact of culture on behavior
Self-assessment and awareness
Understanding the background
What kind of people do you want to hire/recruit?
Importance of hiring right people
Determining attitude and behavior
Do not assume
Ask questions
Be neutral and unbiased
Importance of training employees in managing them
Conducting regular coaching and mentoring sessions
Emphasizing on soft skills
Invest in personal development
Rolling out various opportunities for individuals
Why rewards?
Defining performance parameters
Acknowledging achievements
Defining rewards based on the level of achievement
Conducting regular rewards and recognition meets
Why do conflicts happen?
Acting responsibly
Listen to both the parties
Be neutral
Determine the real reason
Role of training in managing conflicts
Different approaches to managing conflicts
Difference between discrimination and harassment
Educate employees and management
Conduct proper training
Set guidelines
Form a team to keep a regular check
Importance of feedback in managing people
Learn the art of giving feedback
Be a motivator
Asking for regular feedback from employees
Working on feedback and improving the workplace
History and importance
Organize
Command
Control
Coordinate
Plan
Forecast
Theories X and Y
Human relations theory
Bureaucratic Management theory
Scientific Management theory
Describe and implement different theories and philosophies to manage people at work
Understand how individuals and teams work in an organization
Examine individuals’ personality and behaviors to resulting in better management of people
Apply different techniques and strategies to improve people management in organizations
Harness the team’s ability to improve the performance
Motivate people to improve their overall performance
Coach and inspire employees effectively
Resolve and manage conflicts quickly
Understand the cultural differences and nullify its negative impacts
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