Performance management is a normal process of management which involves all members of the organization as partners so as to get better results and improve service delivery. Performance management can play a number of important roles in an organization including helping an organization assure efficiency, effectiveness, and competence. This can be done on many levels, ranging from individual to organizational. It aims at attaining operational effectiveness in a number of practices that allow an organization to better utilize its resources. Performance management is gaining momentum in many public sector organizations which entails doing what one is doing better. This 10- days course will equip participants with knowledge on understanding of performance management and appropriate performance management systems.
Performance management
Performance management system
Components of a performance management system
Objectives of performance management
Corporate values and their importance
The annual performance cycle
Performance management
Vision, mission and strategies
Performance criteria
Impact of critical success factors on performance
Key results areas
Key performance indicators (KPIs) and units of measure
Financial and non-financial KPIs
SMART Criteria-Establishing individual goals and measurers
Measuring the semi-tangible factors and competencies
Statistics on people and performance
Reviews and assessment of performance
Common causes of poor performance
Measuring performance scoring systems
TIPS for improving performance
Importance of communication in performance management
Coaching responsibilities
Benefits of good coaching
Characteristics of good coach
Elements of good coaching session
Five steps of coaching for optimal performance
Planning performance appraisals
Preparing for the appraisals
Conducting effective appraisal meetings
Roles of employees and managers
Definition of performance management
Comparing of performance management system
Difference between performance measurement and management
Tools for performance measurement and management
Performance management and its impact on increasing accountability
Alignment management system And strategies of organization
Leadership commitment
Work culture recognizing good performance and fostering training
Stakeholder involvement
Changing employee dynamics and organization structure
Clarity on organization strategy and plans
Key performance indicators
Responsibilities of top management
Employee’s responsibilities
Clear communication among stakeholders
Integrity and performance
Good leadership
Understanding the performance management and different performance management systems to increase performance in their place of work.
Gain knowledge of how to identify the correct performance indicators, set the correct targets, effectively link individual performance to organizational goals and objectives, thus setting up the most efficient performance management system to suit the organization.
Understand strategies to engage employees and build their accountability towards their work, their organization and the public.
Gain capabilities to positively impact public quality of life through improved, highly efficient, high-quality services.
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