In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This five days’ effective office management and administrative training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. the course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.
Management Skills and Principles
Planning, Organizing, and Controlling
Office Organizing Processes and Principles
Planning and Decision Making Techniques
Setting Goals
Motivation Tools
Time Management
Creating a Positive Work Climate
Communication Skills Development
Effective Communication and Interpersonal Skills
Information Organization
Assertiveness Skills
Office Environment
Office Layout
Office Security
Workplace Health and Safety
Administrative Office Management Function
Organization Versus Decentralization
Front Desk and Receptionist Skills
File Management
Scheduling of Meetings
Event Planning and Management
Record Management
Filing System and Filing Equipment
Minute Taking and Report Writing
Strategic Relationship Management
Conservation of Energy in the Offices
Conflict Management
Petty Cash Management
Action Planning
Database Management
Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars
Conduct secretarial/administration work effectively
Apply basic mind-mapping tools to translate ideas to effective written documents
Develop an appropriate philosophy regarding the important role communication plays in administrative office management;
Improve in dealing effectively with visitors, customers and colleagues
Manage time better and work to meet deadlines
Present ideas with impact and clarity
Successfully negotiate and influence others
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